Customer Reviews:
 Poor support for defective Zumo July 29, 2008
2 out of 2 found this review helpful
I paid around $800 for my Zumo and it was defective right out of the box. The features are great, but mine just wouldn't turn on sometimes. Unfortunately the unit waited 17 days to act up, too long to return it to Best Buy, so I turned to Garmin. Tech support couldn't solve the problem so they requested that I return the unit.
They wouldn't just send a replacement unit, they want ALL the parts, including the ones already mounted to the motorcyle. In addition, they rewarded me with the pleasure of paying for shipping to return it to them. Customer rep. said she didn't think it was right either, but it's "Company Policy". I used this unit on one trip, and it left me stranded. Thankfully I had maps. Now Garmin is taking a few more bucks out of me. Cheaters never prosper Garmin! I'm in a loose/loose situation. Pay the blackmail money, or be stuck with a defective unit. Not a happy camper!
 A good purchase, but watch for the XM surprise. July 21, 2008
1 out of 1 found this review helpful
I travel a lot on my motorcycle, and often to out-of-state locations that I haven't traveled to before. And I enjoy listening to music when I travel, so the Garmin Zumo seemed like a perfect choice. GPS and XM combined specifically for a motorcycle. Delivery was prompt, though the shipper called and advised that they would be delivering it "between 8 a.m. and 7 p.m." and that it had to be signed for... Yeah, Thanks.... Another day off from work... The unit came with two mounting options, which was nice. The Ram mount worked perfectly on my Harley. Running the wires wasn't too problematic. GPS worked well, which is to be expected with a Garmin unit.
Now the downside. As I said above, the XM feature was one of the reasons I bought this unit. A typical XM antenna (not included in the purchase of the unit) costs around $30 at Walmart. Imagine my surprise to find out the proprietary Garmin XM antenna retails for $200+. This was an unpleasant surprise... I did find a refurbished one on Ebay for $140 and it is working fine so far. Also, the antenna was huge by XM standards. About 3 inches in diameter. Not a problem for a car, but mounting it on the motorcycle was a challenge. Finally mounted it behind the rider's seat.
Also, the unit did not recognize the SD card and thus I could not load MP3's. Amazon promptly and courteously replaced the unit and everything is working fine now. Oh, and the unit will play MP3 ONLY. No windows media. Just be advised...
All in all, a good unit and I'm happy with the purchase.
 EZ to use July 14, 2008
1 out of 1 found this review helpful
The Garmin Zumo 550 GPS is a terrific machine, Easy to use , very viewable in daylight. I use it on my Harley Davidson and plot my route on my computer. All back roads!. I have used Garmin GPS's on my boats for years and would not buy another brand as Garmin have performed very well under all conditions.
I would recommend this unit to any Motorcycle riders looking for a GPS.
The Price through Amazon was by far the mosr reasonable. Vince Macaluso
NEED HELP! July 12, 2008
1 out of 1 found this review helpful
Amazon and the product are great. However, if you need help from Garmin, good luck. I called several times and never was able to get passed the PLEASE WAIT on the automated phone message. Tried all day. Went on the internet and found other Garmin phone numbers with no success.
550 Stars July 10, 2008
1 out of 1 found this review helpful
Awesome product, easy to learn to use, and even easier to use on the motorcycle even when moving. Why did I wait so long to get my Zumo 550! Oh yeah, the price. Anyway, It was worth it, I don't regret it.
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