Customer Reviews:
 I ask, it does! September 21, 2008
I have two 550's and they are outstanding. They run both systems and one has some really old components and work like a charm. I had one item not where I wanted it, so I call Customer service and they set it up exactly as i wanted in a matter of minutes. Outstanding Logitech service. Take your time programing and be sure of your connections and it's money.
Royal Remote September 21, 2008
1 out of 1 found this review helpful
My wife bought me this for an annniversary present. I think it was to help her to turn all of the stuff on. I received it in about three or four days and I must say it was a perfect gift. We have a DVD/VCR, TIVO, Cable Box, Home Theater System and a 65" HDTV. I had some problems getting it programmed and called customer support. The guy assisted me on a Sunday until it was totally setup the way I wanted it. The CS was tops and now the remote is perfect. It controls most of the functions of the cable box and the only other remote I need is for the PS3. It is Blue Ray and this is IR. But I knew that before. I could not ask for anything more in a remote. Buy it you will love it.
 Loved it but after about a year... September 19, 2008
1 out of 3 found this review helpful
After about 1 year, the programmable button on the lower left of the display screen stopped working. Now I'm going to have to move the functions I've programmed for that button off to other buttons. I have remotes that are 10 years old and all of the buttons still work.
 Very cool remote, setup for working perfect required though.... September 16, 2008
1 out of 1 found this review helpful
I purchased this product not too long ago, maybe a week or so, and I really like it. The remote is simple to set up using their software but it won't get everything working perfectly. To get all the controls that you're used to having you have to customize the buttons on this, so it does require somewhat of a technological knowledge.
But this ability to customize it makes it great because you can make any button on the remote do what you want it to(with the exception of the very bottom 2 which are picture mode and sound mode I think which the system won't let you configure).
But for those who complain about it not being compatible with older components just don't know how to "teach" the remote to do functions...or don't have their original/current working remote. You can teach the remote to learn, store and mimic any other IR signal. So if you have a current remote that's not in there then you can program the remote to duplicate the IR signal. The remote has an IR receiver at the top end and the bottom end, which the bottom end is the one you point your old remote at to teach the 550 new signals.
The only bad thing I have found so far is that you can not fully customize the remotes functions or the activities functions. You can't set up the remote to use an activity without it turning on the tv so if you already have the tv on then you have to go to devices and press an extra 3 buttons or so.
Overall, I'm very satisfied with the remote. 4.5 of 5. -dw
An elegant and beautifully implemented concept September 13, 2008
3 out of 3 found this review helpful
As a first-time Harmony owner, I am amazed at how easily and seamlessly I was able to configure a relatively complicated AV system with the Model 550.
Following the directions in the package, I was quickly able to install the software in Mac OS X, then use it to access the online database and begin to configure the system. Even my relatively obscure, tweaky CEC CD player was listed, and also the IR4PS3 infrared remote solution for my Play Station 3 BD player. However, my new Vecteur integrated amp wasn't there, and this prompted a call to tech support.
The Level 1 tech instructed me to finish the initial download to the 550, test it out, then call back to get a Level 2 tech to get the Vecteur settings working properly. I had to spend about 15 minutes on hold on the call back, but once I got through, the L2 tech patiently and competently walked my through a trial and error process to get everything working perfectly. (He even found a configuration for my Vecteur that someone else had come up with, and lo and behold, it worked, programmed in a way that is superior to the manufacturer's own remote!)
I couldn't be happier with this setup. The Activities paradigm is absolutely brilliant, instantly performing multiple complex configurations in response to simple commands (Watch TV, Play DVD, Listen to CDs, etc.). I have a Samsung LCD TV but have experienced none of the problems others have described, nor did I have issues with use of the software, either locally or on the web. Perhaps these are things that Logitech has addressed over time. The buttons are a bit small, but well laid out, and I find this a minor tradeoff against the bonus of a smaller, more convenient and comfortable remote size. The viewing angle on the LCD screen could be wider, but this is also a minor issue for me. At the current price, this remote, which affords access to the excellent Harmony online system, is an incredible bargain!
Equipment controlled:
Samsung LN52A650 LCD TV
Motorola DCT6200 digital cable box
Sony PS3 Blue Ray player (via IR4PS3)
C.E.C. TL51XR CD player
Toshiba M782 VCR
Vecteur Ai4 integrated amp
|
