Customer Reviews:
 Worked perfectly with little setup. November 4, 2006
3 out of 4 found this review helpful
I was a bit worried that this remote would be somewhat difficult to setup. It was not. We have only four activities with three units to operate. Software installation was easy, there is a quick tutorial on the remote to play with while it's loading. Contect the remote to the computer with the USB cable and follow the instructions for setting up the remote. It is important to know the model numbers of the equipment you'll be running along with the "settings" each are tuned to (ie: Digital TV; TV; HMDI; S-Video; Component 1/2; etc).
After the setup was completed on the computer, disconnect and aim it at your system. Check all functions/activities. I had only one that didn't work correct the first time, the FM radio, but all I had to do was click the "Help" button on the remote and it corrected itself...simple.
Works well and fixes itself November 3, 2006
3 out of 3 found this review helpful
This device is a vast improvement over the cacophony of remotes that I used to use. The set up of the remote was very simple, the whole process of installing software and programming eight devices took about a half hour. The device also has a very nice feature where if something is not working correctly, it will self correct via the menu screen. Some people have complained about software lag with compounding processing threads, but that has been fixed with the most current software. I have this device set-up to control two TVs, two audio systems, two DVD players, a CD changer and a DVR/Cable box. It is really a nice feeling to be able to control all of my electronics, anywhere in the house, as long as I have line of sight to the device. Do not buy the two more expensive models unless you want pretty little icons on your screen. Save the money and buy some decent speaker wire, you will thank me for that. Anyway, this device can control everything from a DLP TV to your outdoor stereo system. Buy it, you won't be disappointed.
great upgrade to a great product November 2, 2006
89 out of 98 found this review helpful
I have owned one of the orginal Harmony remotes for three years, and just upgraded to the new 550.
Other reviewers describe the effectiveness of Harmony's "activities" based set up, and it truly is a great solution for the complicated "many remotes on the coffee table" problem. I'd like to address how easy it was to upgrade from an older model to the 550.
I spent about 45 minutes perfecting my first Harmony using the online programming interface, and found it to be easy to use and comprehensive. When I unpacked my new 550, all I had to do was plug the remote into my computer's USB port, install the updated software (5 minutes), and download all of my existing programming (another 5 minutes). It worked perfectly!
Great new features:
The rubberized plastic back of the 550 makes it much less likely to slip off a table and fall to the floor.
The backlit LCD display is much easier to read.
Slimmer, more appealing styling.
Keys, while a bit small, are indented which provides much better tactile feel and response than the older model.
I am very pleased with this upgrade, and recommend it to anyone would like to easily control a variety of components with an intuitive, easy to use, single remote control. Well worth the investment!
Great remote with a great price tag! October 4, 2006
11 out of 11 found this review helpful
After doing a lot of research, and finally reading slick045's and Justin's review below (the icing on the cake), I decided to go with the 550. I was looking for a simple, cool looking, rectangular remote that could control all of my devices (without breaking the bank). Within an hour, I had the remote working exactly how I wanted (actually, in 10 minutes I had the first iteration of it going). I was suprised that it even had my remote control lights in the online database (3BM, which is not a common brand). I know a lot of people say the software is difficult, but once you spend 15 minutes playing around with it you will figure it out. I am technically savvy but I don't think you need to be with this remote's software...in fact, I was glad it had so much programming flexibility. The only "major" tweak I had to do was remove the delay on the 550 remote for my Scientific Atlanta cable box as there was a noticeable pause when entering channel numbers. I did this by going to "Adjust the delays" for the device and changing the "Inter-Device Delay" from 1000ms to 0ms and walla it was as quick as the original cable remote. I was also impressed how easy it was to set up the activities to do multiple commands at once. Bottom line, definitely a smart buy. As this is my first day with the remote, I will be sure to update if things change, but I really don't think they will. I am a happy customer down from 6 remotes to 1!
 A little confusing at first September 23, 2006
3 out of 5 found this review helpful
This remote is pretty nice. It was a little confusing at first to set up but one you got the hang of it, it's very cool. I am pretty good with electornics and I use a lot of logitech equipment. But the web based interface to set up the remote is sloppy, and that's bad coming from logitech. But once you figure out how to set it up the way you want it, it works great. I like the customization, although tricky, its nice having one remote. Even my wife likes it and can work it and she isnt very tech savy. If you have the time to figure out how to set it up, it's a very slick remote and I would reccomend it.
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