Customer Reviews:
 Do Not Buy! January 25, 2007
I'm not one to bash a product, but this one deserves it. Please read some of the other reviews as well as this one. I bought this product as a gift for my father, who is an avid golfer. Even though I thought it was ridiculous that you have to pay an extra fee for access to course information online (can't they give us the first year free or something??), I was willing to suck that up.
I tried over the course of several weeks to get the product to work as advertised. At first, the website was down, and then for some reason, the product couldn't connect to the site. I tried all sorts of things to get this to work (BTW, I work in an IT related field, so while not a technical support expert, I have experience on computers), and even combed the FAQs and Google'd for any solutions out there. Nothing worked. The product was a complete dud.
Customer support was also a complete zero. They never answered the phone, and sent generic emails as a response. I strongly advise against this product.
 Activation Procedure Needs Clarification January 11, 2007
9 out of 9 found this review helpful
The SkyCaddie GPS rangefinder works well as advertised on the golf course. The only fault so far is with their system for activating the device and downloading course data from their web site. Their instructions for activation were somewhat ambiguous and caused me to waste about an hour going around in circles trying to follow their directions.
Caveat Emptor--Don't Buy It December 30, 2006
6 out of 7 found this review helpful
I purchased an SG1 as a Christmas gift for my husband, and we both are sorely disappointed. A GPS rangefinder for golf seems like such a great idea, but, alas, after 7 days of trying for numerous hours on the computer, we were never able to activate the SkyCaddie nor to subscribe to the $50 membership you need to get access to the database of golf courses. We even had a computer tech. come to our house and try, and he gave up after a couple of hours. What we have concluded is that the company's website is essentially non-functional, but you have to learn this the hard way. There is no phone number you can call for technical help. The Help menu says you can request a Help number by email, but we did not receive one. With no ability to activate the SkyCaddie, and no way to communicate with any technical support, either on the internet or by phone, we had no choice but to return the unit to Golf Galaxy where it was purchased. I hate to bash a company that has come up with such an excellent concept, but I would not recommend buying this product--at least not at this time. Buyer beware....
BEWARE ...before buying SkyCaddie read this... December 2, 2006
13 out of 13 found this review helpful
Think twice before you buy a SkyCaddie! Their customer service is horrendous, there are problems with getting it to connect to your PC and their website is not functioning properly. I bought a SkyCaddie a couple weeks ago and I regret it. At first, I couldn't get it to connect to the SkyCaddie servers because of a known issue in which users who are on Microsoft XP Service Pack 2 can't get through the firewall to connect. It takes some doing to correct that issue. Then I tried to register on their website for a membership. What a nightmare! Nothing is working and my registration still hasn't been processed. And then they claim you can upgrade to add a state to a Birdie membership for $5 but instead their website only allows you to upgrade for $10. I've spend countless hours on hold trying to reach them by phone and they're deluged with calls from customers having the same problem. I'm returning my device and going elsewhere. This company has BIG problems!
Don't Buy this Product November 4, 2006
12 out of 13 found this review helpful
I was at the golf show a few years ago when this first came out, and I thought, what a wonderful idea. I was going to buy one, then I got a chance to play with a guy who had one, and I had my rangefinder. The skycaddy, was always off 5-10 yards, didn't even lock in until the 5th hole, and was a complete waste of time. My friend is so PO'd about it, he was a babbling idiot, he can't get hold of the service people, can't get it to operate, etc, etc....I hear that several pro shops around the country are dropping them, because their members are so upset after buying one from them...I just bought a new Nikon 500, and its a dream, small and extremely accurate....too bad skycaddy blew this product, I'm sure someone will come out with a better mouse trap, color, etc, but the reputation of gps because of skycaddy will hurt them.
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