From measurement to action: how one club boosted business by listening to its members.(River Hills Country Club in Valrico, FL): An article from: Cornell Hotel & Restaurant Administration Quarterly |  | Authors: Paul D. Boughton, James E. Fisher
Publisher: Cornell University
Category: Book
Buy New: $5.95
Sales Rank: 3139722
Format: Html
Media: Digital
Pages: 14
ASIN: B00098NT5G
Publication Date: February 1, 1999
Availability: Available for download now
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Product Description
This digital document is an article from Cornell Hotel & Restaurant Administration Quarterly, published by Cornell University on February 1, 1999. The length of the article is 3921 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser.
From the supplier: The River Hills Country Club in Valrico, FL, has proven that customer satisfaction is crucial to business operations. The club developed a program aimed at assessing member satisfaction and identifying club activities that members deem most important. River Hills measured members' satisfaction with its dining operation and implemented strategies to improve the dining experience based on members' responses. The club was able to improve both customer satisfaction and patronage as a result of the initiative.
Citation Details
Title: From measurement to action: how one club boosted business by listening to its members.(River Hills Country Club in Valrico, FL)
Author: Paul D. Boughton
Publication: Cornell Hotel & Restaurant Administration Quarterly (Refereed)
Date: February 1, 1999
Publisher: Cornell University
Volume: 40 Issue: 1 Page: 68(6)
Distributed by Thomson Gale
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