Authors: Mike Snyder, Jim Steger, Kara O'brien, Brendan Landers
Publisher: Microsoft Press
Category: Book

List Price: ~~$29.99~~
Buy New: $16.80
You Save: $13.19 (44%)

New (35) Used (6) from $16.80

Sales Rank: 35496

Media: Paperback
Edition: Pap/Cdr
Number Of Items: 1
Pages: 352
Shipping Weight (lbs): 2
Dimensions (in): 9 x 7.3 x 1.3

ISBN: 073562576X
Dewey Decimal Number: 658.812028553
EAN: 9780735625761
ASIN: 073562576X

Publication Date: September 22, 2008
Availability: Usually ships in 1-2 business days
Condition: All orders ship same business day via standard shipping (USPS Media Mail) if received by 1 PM CST.

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Editorial Reviews:

Product Description
The smart way to learn Microsoft Dynamics CRM 4.0 and Microsoft Dynamics Live CRM one step at a time! Work at your own pace through the easy numbered steps, practice files on CD, helpful hints, and troubleshooting tips to master the fundamentals of working with the latest version of Microsoft Dynamics CRM. You ll learn the specifics of tracking customer communications, how to use e-mail templates for mass communication, the ins and outs of reporting and data analysis, and other essential tasks. With Step by Step, you can take just the lessons you need or work from cover to cover. Either way, you drive the instruction, building and practicing the skills you need, just when you need them! Includes a companion CD with hands-on practice files. Key Book Benefits:
Lets you take just the lessons you need or work from cover to cover you set the pace Covers all the fundamentals, from tracking customer communication to reporting and data analysis Features easy-to-follow lessons and hands-on skill-building exercises Includes a companion CD with skill-building exercises